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  1. #1
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    What would you have done

    So Last month , When I checked to see how much comps I had at one of my locals. I was told 90 Dollars, & Last night when I checked again . i was told the amount was $56 dollars. I asked why there was such a difference on the amount, When I had not use any of the comps. The gentleman said that points were accidentally added to players card. So you do think that I should have spoke with management over the issues.

  2. #2
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    I'm not very loyal to any one casino or corporate, so I will just let it be. Too much headache for that small amount of money (compared to my gambling).

    But if you're a fiercely loyal to that one casino, then you should push for it. Say something like you were saving enough for a good steak. Maybe the host can add more and make up the difference.

    It's a good way to test how much they value you as a customer.

  3. #3
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    Quote Originally Posted by twina1970 View Post
    So Last month , When I checked to see how much comps I had at one of my locals. I was told 90 Dollars, & Last night when I checked again . i was told the amount was $56 dollars. I asked why there was such a difference on the amount, When I had not use any of the comps. The gentleman said that points were accidentally added to players card. So you do think that I should have spoke with management over the issues.

    Hi Twina,

    I'd fight for it if I was you. Had you tried to use the $ 90 would they have deducted it when you reached $ 56 or let you play it out ? A lady I work with had an occurrence a couple years back where her card kept reloading a free play amount repeatedly after it was used up for a period of about 7 hours which eventually totaled about $ 1,600 + dollars and netted her around $ 1,100 in her pocket. 2 days later they called her and ask her what happened and she told them she thought she had won some kind of special mystery bonus. They let her keep the money and comp points and told her they didn't know how it occurred....

  4. #4
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    Bettinman,
    I remember reading about someone playing and the same thing happened to them with the free play.
    Good luck.

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