Page 1 of 3 123 LastLast
Results 1 to 10 of 21
  1. #1
    Junior Member
    Join Date
    Mar 2014
    Posts
    4
    Likes (Given)
    0
    Likes (Received)
    3

    new drink policy at Coushatta

    I just got back from Coushatta and had a great time except for their new drink policy. You now have to order through your machine tp get a drink. The waitresses don't walk around for drink orders. Then, after you get your drink, there is a 20 minute wait. Only it takes longer than 20 minutes because if you want a simple bourbon and coke, you have to call the waitress over to you to order because it is not listed on their menu. It ends up more like 30 minutes. That is a long time on a losing machine. Same goes for a glass of ice and a bottle of water.

    This really cramped my style and as much as I like Coushatta, they need to re-think this new policy. I'm not a big drinker but I do like my water. I ended up dehydrated and not happy. You go to a casino to have fun and no worries. Well, I spent too much time waiting and trying to figure out this new system. Please Coushatta, go back to the old way.

  2. #2
    Senior Member Paulslotman's Avatar
    Join Date
    Mar 2014
    Posts
    393
    Likes (Given)
    148
    Likes (Received)
    115
    I think the only option is to take your own the long wait time just is not worth it


    Sent from my iPhone using Slot Fanatics

  3. #3
    Senior Member
    Join Date
    Sep 2012
    Posts
    1,245
    Likes (Given)
    1340
    Likes (Received)
    1207
    Quote Originally Posted by noslen3333 View Post
    I just got back from Coushatta and had a great time except for their new drink policy. You now have to order through your machine tp get a drink. The waitresses don't walk around for drink orders. Then, after you get your drink, there is a 20 minute wait. Only it takes longer than 20 minutes because if you want a simple bourbon and coke, you have to call the waitress over to you to order because it is not listed on their menu. It ends up more like 30 minutes. That is a long time on a losing machine. Same goes for a glass of ice and a bottle of water.

    This really cramped my style and as much as I like Coushatta, they need to re-think this new policy. I'm not a big drinker but I do like my water. I ended up dehydrated and not happy. You go to a casino to have fun and no worries. Well, I spent too much time waiting and trying to figure out this new system. Please Coushatta, go back to the old way.
    Sorry to hear you didn't have a good experience with Beverage Xpress but thanks for the feedback. The system was installed specifically to improve service so while it's disappointing to hear that it didn't work well for you this is good feedback for us to improve.

    The staff should have shown you how to order a bourbon and coke right from the machine using the system and how add it to your favorites to make it easier the next time. There is a way to do it, but admittedly it is not as intuitive as it should be at the moment. Alcoholic drinks are limited to 1 every 20 minutes in accordance with responsible serving policies but non-alcoholic drinks should only be limited to every 10 minutes. I'm going to inquire as to if this is working properly or not.

    We are currently upgrading our in-game hardware in regards to the card system. Once that is complete we will be able to redesign a new menu that will be more user friendly and intuitive. The current hardware has a number of limitations that will be removed once the whole floor is upgraded. (We're about 1/3 of the way through the floor now)

    Overall we have been getting mostly positive comments. The biggest problem with traditional cocktail service has been that the amount of time you'd have to wait for someone to ask you for an order was random. If you happen to be in the right place at the right time you might get great cocktail service the entire visit. On the other hand, if you're in the wrong place at the wrong time you may not be asked for cocktails the entire visit. For example, if you sat down in an area that the cocktail server just delivered you might not get asked for another 20-30 minutes. If, during that time, you move to another section where the cocktail server just made a round it can happen again. This system allows you to order a drink any time you want.

    Another benefit is that we can finally measure our drink service times. I'm a big believer in "what you measure you will improve". We are seeing average times well under 10 minutes on weekends and under 6 minutes during the week. But, there are admittedly some hiccups.

    So, again thanks for you feedback and I hope we can exceed expectations on your next visit.
    Warren Davidson
    Director of Slots
    Coushatta Casino Resort

    For up to date info and new game announcements, follow us on Facebook!

  4. #4
    Senior Member thelma's Avatar
    Join Date
    Sep 2012
    Location
    Somerset County, NJ
    Posts
    6,089
    Likes (Given)
    4096
    Likes (Received)
    3197
    Wind Creek Bethlehem -formerly Sands PA- has this new system. The time limit for alcoholic is 30 mins, and no time limit for non-alcoholic. It works fine, in our experience. I imagine it takes a little time to work out any wrinkles.
    It just seems more responsible, and takes some of the onus off of the servers to have to decide who is intoxicated and who isn't, and who bear the brunt when certain patrons get angry when they're denied based on the servers' evaluations.

  5. #5
    Junior Member
    Join Date
    Mar 2014
    Posts
    4
    Likes (Given)
    0
    Likes (Received)
    3
    Warren..Unfortunately, you are damned if you do and damned if you don't. This drink thing won't stop me from coming because the other new "things" going on are exciting. We tried the new Diner and loved it. I hope you get the "hiccups" solved and I look forward to coming in March for your great crayfish. One thing that hasn't changed are the friendly personnel. They make it easy to smile.

  6. #6
    Senior Member
    Join Date
    Feb 2014
    Location
    Central Minnesota..... 30 miles north of minneapolis
    Posts
    1,198
    Likes (Given)
    301
    Likes (Received)
    1214
    So.... this machine is an ordering machine and the cocktail server delivers your drink? Who makes it? The bartender?

  7. #7
    Senior Member
    Join Date
    Sep 2012
    Posts
    1,245
    Likes (Given)
    1340
    Likes (Received)
    1207
    Quote Originally Posted by steph View Post
    So.... this machine is an ordering machine and the cocktail server delivers your drink? Who makes it? The bartender?
    Yes, you place your drink order from the slot machine using the player card system. The order is sent to the nearest bar where the bartender makes it. Then the cocktail server picks it up and delivers it.
    Warren Davidson
    Director of Slots
    Coushatta Casino Resort

    For up to date info and new game announcements, follow us on Facebook!

  8. #8
    Senior Member
    Join Date
    Feb 2014
    Location
    Central Minnesota..... 30 miles north of minneapolis
    Posts
    1,198
    Likes (Given)
    301
    Likes (Received)
    1214
    I see... thanks!!

  9. #9
    Senior Member
    Join Date
    Nov 2013
    Location
    DFW
    Posts
    697
    Likes (Given)
    1
    Likes (Received)
    401
    Many Caesar properties has being doing this for years. They still have regular waitress for table games.

  10. #10
    Senior Member
    Join Date
    Mar 2015
    Posts
    331
    Likes (Given)
    243
    Likes (Received)
    307
    I would guess you have to have your players card inserted to order? So does that take out anyone who wishes to gamble without a card?

    This system...or one similar is in use at Margaritaville in Bossier. I have used it to order a drink and no one shows (they say it didn't go through or you caught us at shift change) however I'm now stuck for 20 minutes until I can reorder.

    They do ... or did have waitress service still roaming the floor however and I found that supporting a waitress with a nice tip kept service moving.

    I go to relax, tune out, and not give a care. As long as I can still drive the elevator to my floor after you've taken my money I'm happy.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •