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  1. #11
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    I never ask some random player sitting next to me to watch my machine while I go to the rest room. I call an attandent over and give them 2-3.00 for watching my machine for 5 minutes. They are happy to do it.

  2. #12
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    Quote Originally Posted by Casualplayer View Post
    MEANWHILE, this lady is still screaming and then starts getting in my face and the attendant and manager are still sitting there. So I turn my back on her and say to the attendant, "Do you allow customers to behave this way?" And she says no and shrugs her shoulders. This person's little entourage, a sketchy group, are busy telling me they'll see me in the parking lot, etc. In addition to insulting my age and everything else. And RIVERS MANAGEMENT DID NOTHING.

    So I walked out of there.
    No I don't think it was handled correctly and sorry you had to put up with that. Insulting your age and saying "they'll see you in the parking lot" is extremely offensive + arguably a crime. The problem with casinos is the people view their roles in a very compartmentalized way. Slot attendants don't want to do anything that involves security and vice versa. So if the right person isn't there at the right time it seems like nothing gets done. But the fact that a manager was there and allowed that to go down is ridiculous. They basically threatened you. Management should have offered to have security walk you to your car. If you got attacked by someone they would have had a major lawsuit. You should contact upper management and explain what happened just like you did here. They should at the very least offer you some kind of comp or something for your trouble.

  3. #13
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    Thanks for the responses. I think there needs to be clear-cut rules at casinos about this. Most people at the casino are losing. Therefore, they are in bad moods. That's the perfect storm for people to act irrationally and without goodwill and compassion. Or forget compassion. Acting humanely. There are too many Angry Gamblers to poke the bear any further. Have clear rules. The ONLY way to get up and leave your machine is if you have a slot attendant watch it for you or a trusted person. If you ask a complete stranger, you're asking for your machine to be taken or for your money to be stolen. The burden is on you. And why put that responsibility on someone you don't even know/trust? Second, if someone mistakenly sits at your machine, it shouldn't be ON THEM to scan for credits in the machine, your card in the slot, your cigarettes perched on the buttons, etc. The onus is on YOU, the player who left your stuff in a crowded public place full of Angry Gamblers Who Have Lost Money, to stay in possession of your TITO. You walk away from a machine with credits in it, you walk away from your TITO. Period. If it's that important to stay positioned at that machine until your skin grows into the pleather chair beneath you, then call an attendant and give them a buck. If not, what happens to you is your fault.

    As for Rivers: inspired by NewEnglander92's post, I actually did call and got placed into a vortex of automated phone messages until I reached a voice mail. I left a voice mail. I never heard back. They don't care. First of all, their "manager" that came to cash out the TITO initially gave ME the other person's amount ($38) and started to give HER my money ($168). Already not on the ball. And I think he was shaken, frankly, by this woman screaming at me and and her equally toothless and tatted-up group with blue contact lenses and painted talons wagging their heads at me. And frankly, this is going to sound elitist, but if Rivers management had any common sense, they would have taken pains to make things right with me, and not with the other person. She had $38, $22 of which was won during a bonus. The attendant who initially came over had hand paid me twice that day in the high limit room. The odds were on me to be a more productive consumer for them than for Crazy Angry Gambler Lady and Her Gaggle of One-Missing-Chromosome Friends.

    This is why I don't go to Rivers much. They've had stabbings down there. Security is MIA. Not impressed. And it's too bad, b/c they pay better than Meadows in my experience.

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