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  1. #1
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    Was this handled correctly?

    I was at the Rivers in Pittsburgh, PA today and did surprisingly well. I rarely go down there. It was pretty busy, and it was hard to find an open machine. I saw a machine I like to play and there are two of them next to each other. On the left machine was an older lady in the middle of a bonus. I sat down on the right one, which was empty and put my TITO of $168 in. Before I hit any buttons, the lady to the left of me says: Oh, someone is sitting there. They just ran to the bathroom.

    So I look and sure enough, my $168 TITO is registering as $202. Great. So I immediately put the service light on. Meanwhile, the lady to the left of me says, "didn't you see her card in?" (Answer: No. It didn't even have a cord attached that was hanging out, so I did not see it.) Did I see her credits of $38 in the machine? No, I didn't. Nobody was there. I sat down and put my TITO in. The older lady is looking at me as if I did something wrong.

    An attendant comes over. She says people do this all the time -- they leave their machines and ask another player to watch it but it's not the player's responsibility. Once they leave the machine, that's their problem. And I totally agree. if you're dumb enough to entrust a stranger with your machine AND you leave money in there, that is your issue. So now the lady shows back up from the restroom and she is ticked. She starts saying that she was in the middle of a bonus (lie -- no reels were moving when I sat down) and that I stole her money (lie). I said they can replay the machine, they can review security, give me a break. Frankly, I am the one who should be apologized to. Now some sort of casino manager comes over and he takes my TITO and I show him that the machine shows "voucher accepted for $168" and that was my amount. So take the total, subtract $168 and that's what she had in the machine. He gets cash and hands us our amounts. MEANWHILE, this lady is still screaming and then starts getting in my face and the attendant and manager are still sitting there. So I turn my back on her and say to the attendant, "Do you allow customers to behave this way?" And she says no and shrugs her shoulders. This person's little entourage, a sketchy group, are busy telling me they'll see me in the parking lot, etc. In addition to insulting my age and everything else. And RIVERS MANAGEMENT DID NOTHING.

    So I walked out of there.

    I don't understand the mentality that "I left my card and money in so YOU should be observant enough to see it." I think that is wrong. If you ask casino management, they tell you explicitly that they don't allow this -- or that you can call an attendant to watch your machine. Yet they do nothing to enforce it. I could have cashed out the ticket and walked away. Instead, I did the right thing and still got screamed at and belittled while employees watched and did nothing. This woman was close to punching me. For what? And they did nothing.

  2. #2
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    Something similar happened to me at Harrahs NOLA. I sat down and inserted my Tito and a lady comes screaming that she had a ticket for 4 cents in the machine, why did I sit there and didn't I see it, if I saw it I would have cashed it out but she had friends with her who were starting to get loud so I cashed out the ticket and she came to the cashier with me and I gave her 4 cents. Really? So now, I always check for credits and I cash anything that is in the machine so that if someone comes over, I can go here is your Tito, I saved it for you. Sorry this happened to you, management dropped the ball on this one.

  3. #3
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    Sorry this happened to you. The lady was being a jerk. She should have had a slot person watch her machine if she was coming back and the attendants should have told the woman to calm down and not get in your face.
    If I run out of money I will ask a slot person to watch my machine for me while I go get money. I have tipped my chair up if I can not find a slot person to watch my machine. I only leave a few cents in the machine and my card.
    Dont let the witch get the best of you. Good luck.

  4. #4
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    Same situation happened to me. Bunch of old ladies sitting by a row of slots. I saw an empty seat, without any reserve signs (ie, angled chair), so I went up to insert my TITO. I got screams from the ladies that it's already being used, with money in it. Luckily, I was able to pull my TITO back.

    It was another woman 2 seats away that was playing another slots that had it "reserved". I apologized and walked away. Then I heard them complaining about "these youngins never look before they insert their money".

    I was really mad... I saw a slot attendant, and almost went to him to report them. But I just decide this is not people I want to associate with, so I just left.

  5. #5
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    I really hate when strangers ask me to watch their machine. I generally tell them that I'm planning to leave momentarily....so it's not on me to monitor.

  6. #6
    Senior Member SlotM's Avatar
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    So here's the answer. It all depends on the house rules. Every property is different about holding machines and such.

    I as well as others come across this situation all the time. Especially on stale progressive games.

    Most casinos I play at have a no-hold policy. If you want to put the machine on hold you MUST get an attendant to disable the machine (now they wont do this for everyone). If you have to leave to go to the bathroom/bar/atm you better make sure you leave something visable otherwise someone is going indeed sit there. Most people now these days do the players card cords or put something on the seat.

    But again it's a house rules (varies on property) if you abandon your credits its anyone's game. Personally never trust the person next to you.

    That said, if you double up the TITO (insert while someone left credits) the Casino can ABSOLUTELY verify this and if the machine was in bonus, if any plays were made accidentally. If a Casino ever disputes this, you should take it up with management and if necessary the gaming comission.

    Another tid bit, if you accidentally leave credits in the machine and someone is nice enough to tell someone they usually can track it back to you based on your players card, eye in the sky. Ect. The casino will always do what is right for the customer and will review each situation case by case.

    It does however sound like the Management made a poor decision (probably because they didn't have all the facts).

    Long story short, something like this ever happens. STOP and ALERT. Dont let any witnesses leave either.

    Sent from my SM-G950W using Slot Fanatics mobile app

  7. #7
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    This has happened to me once. Someone left like 2 bucks and some change in a slot, No card, No evidence of anyone coming back. Didnt even notice the money on there. Slipped a 20 in there and started sitting down when this lady came storming around the corner throwing a huge fit. It seemed so set up and intentional. Wouldnt surprise me if it was, There are alot of sketchy people who have no business being in casino who try and come up with every "trick" in the book to get money out of someone. They are also dumb enough to not realize that a slot attendance can simply go into the slots history and see everything if the 1000 cameras werent enough.


    On another incident, This guy left like $150 bucks in a machine and went to leave for the bathroom when a guy walking by cashed it out and took off with the tito. The guy came back and started going off on people(including me) around him like it was their responsibility to watch his machine for however long he is gone. The management basically told him he was dumb to leave money in his machine and that there are thousands of other machines available if that 1 machine somehow gets taken before he gets back.

  8. #8
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    Iíve sat at a machine with credits in at IP Biloxi . People sure get angry. I didnít get as far as put anything in there before some angry woman (I would call her something else) yelled, hey didnít you see credits Iím on the machine! I want to tell her quit playing 2 machine you know what. Anyway learned my lesson to look before I sit down. Iím especially careful on a bank of lightning link. Sometimes you see one vacant seat and wonder is someone ready to pounce?


    Sent from my iPhone using Slot Fanatics

  9. #9
    Senior Member Bonus Times's Avatar
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    Sorry that happened to you. It's for that reason I won't use credits left on a machine by another player even if it is only one cent. I'll tap cash out and leave the $0.01 TITO on top of the machine. I've been through something similar as you and don't want to go through it again.

    The most disturbing part of your story involves the threats made against you, and that the casino did nothing. Did casino employees witness and/or hear the threats? I'd file a written complain with the casino management. Those people should have been tossed, and the casino employees disciplined for not doing anything.

  10. #10
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    I have done this... put my TITO into a machine only to have the person on the next machine tell me AFTER I put it in that someone was playing the machine. I look for empty chairs.... NOT a player card in the slot, or a few pennies credits on the machine. Really, there should be universal rules for casinos... and that should be this: IF you wish to leave your machine, you need to call an attendant to stand by your machine until you return. NO ashtrays on seats, tilted chairs, coats, bags, purses, a few pennies and a player card... or anyone "saving" machines.... only a slot attendant waiting for you to return. It would make things SO much easier all around.....

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