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  1. #1
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    Are casinos watering down their services, their products and our benefits?

    Is it just me? Lately I've perceived a distinct reduction in what the casino offers and gives me versus what I give them (money mainly). Monday was Senior day at Blue Chip by the Lake (Michigan). They offer 55 years and older point multipliers on that day as well as a reduced price meal. In times past I would accrue $80 to $90 in points in about 5 hours of play on that day - last Monday I only got about $15. Since I am a creature of habit and always play pretty much the same machines I immediately suspected something. I got home and looked at my mailed flyer and I think I discovered a big difference in the rules and point multipliers of last Monday versus those of say three months ago. I seem to remember getting 9X on all slots and 6X on Video poker in times past. Last Monday it was 6X and 3X. The 6X multiplier pertained to "Reel" slots only which I suppose excluded Video slots which take up most of the casino slot floors. The machines were also so tight that my $600 BR was gone in 3 hours. I saw plenty of frowning (nay, really pissed off) gray-haired peers mumbling and stumbling around, for sure).
    I also noticed on that trip a noticeable drop in the quality and quantity of food purchased in their deli along with price increases. Cleanliness of restrooms and the slot floors leave much to be desired compared with times past.
    I'd like to ask Blue Chip and Boyd supporters if they suspect they are messin' with our sacrosanct Senior Day and tweaking our slot payback and bennies to beef up the profits. They shouldn't do so as after all we are their favorite friends and we deserve consideration after a lifetime of hard work and exemplary citizenship (their implication as stated in their flyer). It's sure getting hard for all of us common folk to stay upbeat and happy and have an occasional good time when we're constantly getting kicked in the rear end by the powers in charge.

  2. #2
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    But of course they are. Most of our peeps have been saying that for a while.

  3. #3
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    I cant win anything for the last year or so at blue chip. I feel like I am in and out of there in 45 mins. The offers they send, which seem to be less and less are not even enticing me. I spend more time in the car than I do in the casino.

  4. #4
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    I see this too at the casinos...I used to get lots of 'Cold Hard Cash' from my play. I would also get a lot of gifts. To be fair, I still get free hotel room offers, but I always get that. Now I will just get placards in the mail telling me that if I go to the casino on a certain day, I will get $10 if I put in a certain code. Or on that certain day (usually a week day) there will be a multiplier on the slots which will help earn more points. Not only do I work during the week, to me, that just does not sound that enticing.

    As far as the online slots go, some are MUCH better than others! One of them will give me cash often from my online play. One will only give cash to you in relation to how much you PUT INTO YOUR ACCOUNT (which I think is ridiculous). Another one has given me NOTHING the three years that I have played.

    Personally, I do not think the quality of the food at my casinos have gone down. I do miss the Fantasea Reef buffet that used to be at Harrahs in Atlantic City. Does anyone remember this place?

  5. #5
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    It's sad and frustrating that the casino industry (all businesses nowadays, actually) are constantly changing the game to make sure the obscene profits keep rolling in. My wife and I used to enjoy going to the casino every week. We'd win some, break even frequently and lose all probably about 20% of the time. Now we are talking about cutting back to once a month and staying home in the cold months. Who can afford or want to lose a grand a week notwithstanding the fact that the entertainment factor is gone bye bye. I have even tried low-rolling with 50 cent bets and your money goes almost as fast with a lot less fun. At age 76 and having played the bandits for better than 50 years, I hate to give up a once enjoyable activity. But casino business practices and philosophies are driving me into a corner with no choice.

  6. #6
    Senior Member evilyn's Avatar
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    Most definitely. I live near two NA casinos in northern MN. One of them used to have a men's night (Wednesdays) and and a ladies night (Thursdays) every week with hot seat drawings for $150 every half hour. They used to do cash drawings on Fridays. All of that is gone. They literally do nothing now. They do not have anything fun going.

    The other used to give (to me and many others I'm sure) 4 free buffet vouchers per week and 2 hotel stays per week to get you to come. Now I get one buffet voucher I can use Sun - Thurs and no hotel.

    They both changed these things this year. But the play time you get has been decreasing since 2013. Im convinced that my locals have slowly set their games to the 80% that MN allows.

  7. #7
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    and MI is only 75%, and have cut everything by a lot. Food/rooms/comps, and many pay 0 to the state. Just P**s poor management is my guess. "oh, poor us, gaming revenues are down". Really, while the place is packed? Maybe you should be paying out a little better so customers will play a bit more per pull instead of minimum bets, and still lose.

  8. #8
    Senior Member thelma's Avatar
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    As unemployment rates drop and wages get a boost, the casinos are 'adjusting'. 2008 and > are gone and they're looking for some of that to come their way. Don't know how these 'business models' will work out for them; time will tell.

  9. #9
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    Quote Originally Posted by oleslotguy View Post
    and MI is only 75%, and have cut everything by a lot. Food/rooms/comps, and many pay 0 to the state. Just P**s poor management is my guess. "oh, poor us, gaming revenues are down". Really, while the place is packed? Maybe you should be paying out a little better so customers will play a bit more per pull instead of minimum bets, and still lose.
    OSG - Are the tribal casinos ruled by the 75% min payout? They are building a new casino right now in South Bend and my guess is that they are flush with money from their present operation. After they opened FW#1, the SB Tribune reported first year profit of over $300 million. A lot of local manufacturing companies would be joyous with a profit of one-tenth of that. If these greedsters started paying out 85%-90% and kept the slot players happy, everyone would be happy as in the old Vegas days. Personally, I don't give a whit about the meals, rooms, free play and other gimmicks. Fun and entertainment at the machines is the players' objective and the sneaky, greedy behavior of the Operators prevents that outcome.

  10. #10
    Senior Member Scorcho's Avatar
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    Two theories I can put together:

    1) Casinos have figured out that if you're making a visit to collect on $75 free play, you'll probably still do it for $50. There are algorithms to find the "sweet spot" for each individual player they dole out offers to to figure out exactly where your line in the sand is in terms of whether or not you show up to claim an offer. Often times you'll see offers increase after you declined to show up for a few offers in a row.

    2) Casinos had to throw the kitchen sink at players from 2008-2011 to get them in the door due to the recession. The economy has recovered now and as such, offers have decreased across the board.

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