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  1. #1
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    Ask Hunter Numero Uno

    CET VIP host here to answer your questions! I'll start new threads periodically to keep it fresh.

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    I'll start if off. Is the beginning of the year a slow time? I've got junket offers for Atlantic City, Horseshoe Council Bluffs, and North Kansas City for Jan-Mar 2015. Never stayed at any of them. Includes airfare, hotel, etc.

  3. #3
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    Quote Originally Posted by parker4691 View Post
    I'll start if off. Is the beginning of the year a slow time? I've got junket offers for Atlantic City, Horseshoe Council Bluffs, and North Kansas City for Jan-Mar 2015. Never stayed at any of them. Includes airfare, hotel, etc.
    The times in between Great Gift Wrap Up and NYE in December are slow, then I January the time between NYE and Chinese New Year is pretty slow. It gets busy a few days of each week due to conventions, not gaming or events. Once Super Bowls comes along it's balls to the wall until July, then this place becomes a ghost town until it cools down in September.

  4. #4
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    Will CET have the same tier structure for 2015? Will they continue to offer bonus tier scores when get 500, 1,000 and 2,500 tier score in one day?

    Thanks

  5. #5
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    Nothing has been communicated yet, as soon as I hear something I will be sure to let everyone know.

  6. #6
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    I'll ask a few.

    1) This year whenever I booked a room, there was never a resort fee asked for on the website. I booked a room for next June and I noticed I will be charged $140 for my trip, all in resort fees and taxes (which is still an awesome deal.) After playing around with a combination of hotels and dates this appears to be a change for 2015. Can you confirm?

    2) Is the Diamond in a Day still available? I'm basically just shy of Platinum (I'll expect the first 20-30 minutes will put me over that mark) and am curious what it would take to get to Diamond if I am close to that 5K Tier Score mark. (Appropriately enough I'll be at PH!)

    3) How does one NOT abuse the host/system? Yes that's rather open-ended but I seem to have done some boo-boo's in the past without intending to (I asked for tickets to a show for someone else, but I was up front about it and the explanation brought some clarity to me about the system.) I wish to be "good" but I need to know what "good" is. Other than asking for the occasional ticket for me, and the comped room, I really don't ask for much.

    4) If I did want to get FRB at a typical Harrah's casino (for the sake of argument we will say "Not CP") how much do I theoretically have to lose in a day to get that at checkout? What if my host never works Sunday AM hours?

    5) Does it harm me to book trips, through the website, and then cancel them 2 weeks in advance if I realize "Hey, I won't have the money/time to put into this" or is that being a good citizen? I can see the argument both ways, so that's why I ask. I'm one of those people if I come, I make sure I have enough to gamble.

  7. #7
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    Hey Hunter, I have a question that I have always been curious about.

    Do hosts ever arrange for hookers or escorts to be sent to, or even placed in advance, in the suites of your high roller/ whales?

  8. #8
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    Quote Originally Posted by goldengreeke View Post
    Hey Hunter, I have a question that I have always been curious about.

    Do hosts ever arrange for hookers or escorts to be sent to, or even placed in advance, in the suites of your high roller/ whales?
    lol im sure you know what he'll say but im also sure you know the answer...
    i consider myself a big "player" NOT a big "gambler"...

  9. #9
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    Ask Hunter Numero Uno

    Quote Originally Posted by howlingcoyote View Post
    I'll ask a few.

    1) This year whenever I booked a room, there was never a resort fee asked for on the website. I booked a room for next June and I noticed I will be charged $140 for my trip, all in resort fees and taxes (which is still an awesome deal.) After playing around with a combination of hotels and dates this appears to be a change for 2015. Can you confirm?

    2) Is the Diamond in a Day still available? I'm basically just shy of Platinum (I'll expect the first 20-30 minutes will put me over that mark) and am curious what it would take to get to Diamond if I am close to that 5K Tier Score mark. (Appropriately enough I'll be at PH!)
    1. Yes, this changed a few weeks ago. I'm guessing you're platinum? The resort fee increased to $25 rate per night across all properties and platinum are no longer exempted like diamond and 7*.

    2. You lost me a bit here. First tier diamond is 15000. You can still do diamond in a day but you'd have to get all the points in 1 day.

    Not sure if this will work but here's some info from TR ON DIAMOND IN a day.

    There are four levels of Tier Credit bonuses, outlined in the chart below. Tier Credit bonuses are based on the total number of Tier Credits you earn in a day†, putting you in control of the bonuses you achieve.

    Earn this many Tier Credits in one day†AND GET AN ADDITIONAL...
    500 Tier Credits+ 125 Tier Credit Bonus!
    1,000 Tier Credits+ 1,000 Tier Credit Bonus!
    2,500 Tier Credits+ 5,000 Tier Credit Bonus!
    Earns Platinum Status in one day!
    NEW! 5,000 Tier Credits+ 10,000 Tier Credit Bonus!
    Earns Diamond Status in one day!

    I think a gambling day is 6-6 so something to keep in mind as well.
    Sent from my iPad using Tapatalk
    Last edited by Bcmike2342; 12-07-2014 at 06:56 PM.

  10. #10
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    Quote Originally Posted by howlingcoyote View Post
    I'll ask a few.

    1) This year whenever I booked a room, there was never a resort fee asked for on the website. I booked a room for next June and I noticed I will be charged $140 for my trip, all in resort fees and taxes (which is still an awesome deal.) After playing around with a combination of hotels and dates this appears to be a change for 2015. Can you confirm?

    2) Is the Diamond in a Day still available? I'm basically just shy of Platinum (I'll expect the first 20-30 minutes will put me over that mark) and am curious what it would take to get to Diamond if I am close to that 5K Tier Score mark. (Appropriately enough I'll be at PH!)

    3) How does one NOT abuse the host/system? Yes that's rather open-ended but I seem to have done some boo-boo's in the past without intending to (I asked for tickets to a show for someone else, but I was up front about it and the explanation brought some clarity to me about the system.) I wish to be "good" but I need to know what "good" is. Other than asking for the occasional ticket for me, and the comped room, I really don't ask for much.

    4) If I did want to get FRB at a typical Harrah's casino (for the sake of argument we will say "Not CP") how much do I theoretically have to lose in a day to get that at checkout? What if my host never works Sunday AM hours?

    5) Does it harm me to book trips, through the website, and then cancel them 2 weeks in advance if I realize "Hey, I won't have the money/time to put into this" or is that being a good citizen? I can see the argument both ways, so that's why I ask. I'm one of those people if I come, I make sure I have enough to gamble.

    Good questions:

    1. This is tough to answer without viewing your account. Typically it is because of a change of status to platinum, which no longer get's to waive resort fees. In a situation with comp room and resort fees, resort fees are a way for us to split the difference between a customer who is not really full comp, but not a rate customer. This is a tier of customer that is in between comp level and light recreational gambler.

    2. We no longer have diamond in a day, however we offer bonuses you can hit. The bonus program can be found on the TR website. If you hit 5000 TC's in a day, you get a 10k bonus, thereby making you a diamond in a day.

    3. I'll give you my personal feelings on this matter. I avoid customers like the plague that talk about offers and comps before they even try to get to know me on a personal level. That just tells me they are going to be comp gamers, and I only like dealing with gamblers that play because it's fun, not like it's a form of currency they get back. I like customers that I can build relationships with and aren't going to live and die by comps. Gambling is supposed to be fun. You should gamble for fun and comps come as a reward, you should never play just to earn comps. People that do that are the ones that can be let down the hardest when everything can't be covered. If you are a host level customer, don't worry so much about comps. If you work on the relationship, then comps are much more flexible when trust is there. Here is something to keep in mind. If there was only one gaming company in the city, you can bet that comps wouldn't happen. It would be gamble or go to Disneyland. Only reason we comp anything is to remain competitive with other companies. They aren't an entitlement, they are a consequence of strong play. I always tell my established customers that I'll never short them on comps (and I don't), so they know they are getting everything I can give. If you work on the relationship and be reasonable with your expenses, then on lighter trips you can expect more comps because historically maybe you have some stronger trips were you weren't at the max that can be comped. If resort fees are a problem, you probably aren't qualified to have a host.

    4. You can either go to the host on duty in diamond check in, or ask the desk to leave your folio open until the host gets to it. I'll put notes in the reservation to leave it open until I get in, and anything left over will just be charged to the card. How much F&B you get for play all depends on what kind of room or suite you get. Some folks will be all about suites and wonder why F and B can't be covered when their play was same as before. That's because the suite takes up considerably more comp "space" than a room does. When you have a relationship with your host, that is a discussion they can gave with you based on your historical play. I'll tell my customer if you give me x play, you can expect y in comps. We rarely comp based on loss, it is almost always based on theoretical play.

    5. Nothing is held against you if you cancel before the 72 hours deadline. Of course a host may be bummed if you are in their benchmark for the quarter, but it happens and no one will look down on you for that.

    Synopsis: Build a relationship with your host. Gamble for fun. Don't come into Vegas with a head of comp gimme gimme steam. When you arrive, say hi to your host and ask them how they are doing, not, what are you doing for me this trip. Have a good attitude about gambling. HAVE FUN. If the happiness of your trip is entirely based on whether you get everything comped or not, you will never be happy and never have good trips, and hosts will just pass you on to inside sales or booking yourself directly, we have finite time resources and can't afford to argue all day long about resort fees and a couple hundred bucks in comps.

    Excellent questions hope this gives you a solid host perspective. My top players, that make up 80% of my revenue, take up 20% of my time and we rarely if ever argue over comps. The lower 20% on the other hand take up 80% of my time until I can't sustain it anymore.

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