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  1. #41
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    Quote Originally Posted by Scorcho View Post
    All this said, your host's behavior was unprofessional. However, the golden rule of the internet is and always will be that if one person files a grievance, they're usually exaggerating the behavior of the offender and amplifying how pleasant they were to that person. I dont know you as anything but a random person on the internet, but while evaluating his behavior, also take an objective step back and evaluate your behavior towards him. Maybe you were a saint, maybe you were a pain in the ass -- I really don't know. However, you'll always catch more flies with honey than vinegar and it's even doubly true with casino hosts.

    I don't mean any of that to be offensive, so please don't take it that way. I just want to help you figure out why you got treated this way.

    Cheers
    Hi Scorcho. Im not sure what my coin thru was I think he said something like 6000 a day. I had no idea about ADT and how the last day of low rolling can affect the ADT. I didn't gamble on my last day so Im not sure how that affected the ADT. You do have a valid point though, that most accounts of complaint grievances are exaggerated to earn sympathy. I would just like to say that I wish I had one of those camera pens that I hide in my shirt pocket and recorded the whole conversation then that way everyone can see it. Maybe I am annoying, but i told myself not to be afraid or intimidated by the slot host and ask him questions to what benefits can a slot host do for me. LOL for what you said about catching flies with Honey instead of Vinegar. I totally agree . Anyhow, when my kids are older I would love to meet you all at a future Halloween stumble and you guys can judge if Im a "pain in the ass" LOL! I hope I'm not.

  2. #42
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    He's the "Senior Host"....as if he is the top dog so to speak. Not likely. Look at Bellagio's website and the slot hosts page. They show 15 slot hosts....9 have the title of Executive Host and 6 have the title of Senior Executive Host. So 40% of their hosts are actually "Senior" hosts. Big deal. He isn't the top dog with final say on things.

  3. #43
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    Quote Originally Posted by 2vegasnback View Post
    Hi Scorcho. Im not sure what my coin thru was I think he said something like 6000 a day. I had no idea about ADT and how the last day of low rolling can affect the ADT. I didn't gamble on my last day so Im not sure how that affected the ADT. You do have a valid point though, that most accounts of complaint grievances are exaggerated to earn sympathy. I would just like to say that I wish I had one of those camera pens that I hide in my shirt pocket and recorded the whole conversation then that way everyone can see it. Maybe I am annoying, but i told myself not to be afraid or intimidated by the slot host and ask him questions to what benefits can a slot host do for me. LOL for what you said about catching flies with Honey instead of Vinegar. I totally agree . Anyhow, when my kids are older I would love to meet you all at a future Halloween stumble and you guys can judge if Im a "pain in the ass" LOL! I hope I'm not.
    So if your average ADT is $6000 a day, that means you're worth about, oh, $700-750 per day to the Casino (12% casino hold figured as a slot player). From there, a casino typically gives you comp value of 30-35% of that, so about $200-250 is what you can expect in comps, most of which will be consumed by the cost of the room.

    Bellagio is obviously more upscale, so the ability to get limos and extra amenities is tougher than at MGM or NYNY.

    Still doesn't excuse any rudeness, though. I have a host at Bellagio too and when I met him he looked put off by the whole concept of meeting his clients. I won't be back, not when there are plenty of other Mlife properties that I enjoy more.

    I think hosts are sort of the luck of the draw. Like any occupation, there will be shitty ones and there will be great ones. There will be ones that are green and looking to build a client base, and there will be ones that have an established client base and don't want to waste any more time than they have to on low-to-medium rollers. Unfortunately, changing hosts isn't easy, but I think you can escalate this if you like, but do so in a "my host relationship isn't working" way and not "this host sucks, I want a new one" way.

  4. #44
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    When I go to a casino and have one bad experience with an employee, I tend to forget the 10 positive experiences I had. Good customer service is critical and casinos should never forget this.
    My play at off strip locals is rewarded to my satisfaction for the most part. I rarely play on the strip because my play level doesn't get me much.. In other words, I'd rather be the bigger fish in a small pond , then the little fish in a big pond.. Wow.. That old fashioned expression shows you how old I am!
    When you go into a casino , you are entitled to good customer servics, period.

  5. #45
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    Quote Originally Posted by commanderbunbun View Post
    When I go to a casino and have one bad experience with an employee, I tend to forget the 10 positive experiences I had. Good customer service is critical and casinos should never forget this.
    My play at off strip locals is rewarded to my satisfaction for the most part. I rarely play on the strip because my play level doesn't get me much.. In other words, I'd rather be the bigger fish in a small pond , then the little fish in a big pond.. Wow.. That old fashioned expression shows you how old I am!
    When you go into a casino , you are entitled to good customer servics, period.
    Thats very true...one very bad experience can off put all the other good experiences. Its too bad, I started my trip really happy enjoying the laker game ...

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